18 hours

Associate Help Desk Coordinator

Washington, DC
  • Job Code
Company AECOM

Job Title: Associate Help Desk Coordinator

JobID: 23339-1209714

Location: Washington, DC, 20044, USA

Description: **Business Line** Government

**Position Title** Associate Help Desk Coordinator

United States of America - Washington, D.C.

Washington DC

**Job Summary**

AECOM has an immediate opportunity for an Associate Help Desk Coordinator to support the Office of Commissioner, Social Security Administration in Washington, D.C

Provide technical support by answering/responding to phone/e-mail to SSA employees, application & public website users.

- Research, triage, troubleshoot and resolve reported COTS, proprietary and web-based software applications, desktop, intranet, telecom and basic network connectivity issues.

- Support remote users and laptops using remote access applications.

- Provides desk side support to executive level staff.

**Minimum Requirements**

+ High School diploma or equivalent, and zero to six months of related experience

+ Windows, MS Office support skills

+ Troubleshooting and problem resolution for diagnosing and resolving PC hardware and software skills

+ Excellent oral and written communication skills

+ Ability to obtain Public Trust clearance

**Preferred Qualifications**

+ HDI or MS certifications

+ Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals

+ Ability to contribute to the creation of an environment that motivates individuals to work collaboratively as a team

**What We Offer**

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.

**Job Category** Information Technology

**Country** United States of America

**Position Status** Full-Time

**Requisition/Vacancy No.** 171685BR


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Washington, DC

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Washington, DC

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