4 hours
2018-04-242018-05-24

Call Center Engineer - Mid

Aecom
Washington, DC
  • Job Code
    23339-1231176
Company AECOM

Job Title: Call Center Engineer - Mid

JobID: 23339-1231176

Location: Washington, DC, 20044, USA

Description: **Business Line** Government

**Position Title** Call Center Engineer - Mid

United States of America - Washington, D.C.

Washington, D.C.

**Job Summary**

AECOM has an immediate opportunity for a Mid Level Call Center Engineer to support a government agency’s capabilities in Washington, D.C (Union Station / Red Line).

+ Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.

+ Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests.

+ Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team. Researches customer concerns and find appropriate resolutions.

+ Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.

**Minimum Requirements**

Must have a minimum of 3 years of experience supporting an IT service desk.

May be required to work evenings and weekends. Participation in a 24x7 on call rotation may be required. May be required to travel to SEC locations and data centers (<10% travel required)

Candidates must be U.S. Citizen or have legal right to work in the USA without sponsorship (Agency check will be required for this position)

**Preferred Qualifications**

Previous Call Center Support Experience.

**What We Offer**

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.

_NOTICE TO THIRD PARTY AGENCIES:_

_Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM._

**_Job Category_** _Information Technology_

**_Business Group_** _Management Services Group (MS)_

**_Country_** _United States of America_

**_Position Status_** _Full-Time_

**_Requisition/Vacancy No._** _179406BR_

_Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status._



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Call Center Engineer - Mid

Aecom
Washington, DC

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Washington, DC

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