1 day old

CRM Business Analyst - Enterprise Systems

Herman Miller
Zeeland, MI
  • Job Code

CRM Business Analyst - Enterprise Systems-18146

Position Description:

You can make a salary. Or you can make a difference. Or you can work as a CRM Business Analyst - Enterprise Systems at Herman Miller and make both.

About this Opportunity
As a CRM Business Analyst - Enterprise Systems, you'll be responsible for the management of data quality in Salesforce.com (SFDC) across the enterprise according to defined processes, policies, and guidelines for data content. You will be directly responsible for cleansing and overseeing sales record data elements across the enterprise, and for working closely with all other business unit Data Stewards to ensure data quality standards are being followed for updates made by others.

What You'll Do
You'll have opportunities to speak up, solve problems, lead others, and be an owner every day as you...

  • Collaborate with Sales Operations and IT Customer Relationship Management (CRM) Directors and Support Teams to identify opportunities for continuous improvement in enterprise CRM automation, data integrity, reporting, and adoption.
  • Execute a broad understanding of business transactions represented by underlying SFDC data and insight into how all user groups, business units, and other integrated platforms use SFDC records across the globe in both local and functional currency.
  • Lead activities in support of multiple special projects as they arise.
  • Maintain a high level of account and opportunity data record "cleanliness" by enforcing established enterprise data stewardship quality standards; utilizing data cleaning tools including Data.com, Cloudingo, and Dupeblocker; and monitoring data stewardship activity across the organization. You will proactively monitor baseline and current trends of measurements put in place to keep the related records as clean and usable as possible.
  • Manage or perform necessary processing on all new and edit requests to account records completed in an accurate and timely manner for all named enterprise accounts and for North American Commercial and Healthcare business.
  • Perform additional responsibilities and assignments as requested to achieve business objectives.
  • Provide training to corporate, sales support, sales, and management users of the system on understanding SFDC processes, user/manager best practices, and underlying data as requested to support new user onboarding, CRM project implementations, and ongoing SFDC user adoption needs.
  • Recommend and define improvements to all documented enterprise procedures, processes, and tools as it relates to SFDC data, including aspects of data duplication prevention, clean-up, retention, and integration with other corporate systems. This includes providing ongoing coaching/training of documented standards of practice for the Data Stewards assigned as needed across all business units enterprise-wide.
  • Take responsibility for basic report and dashboard development as well as for providing insightful sales management analysis out of Salesforce.com.
  • Utilize knowledge of accounts and opportunity data and processes to oversee changes in Sales users and their related account and opportunity record ownership that ensures proper controls are maintained over impacted sales compensation and sales reporting access. This requires careful coordination between the CRM IT Administrator, Sales Excellence Administrator, and CRM Sales Operations Teams.

Sound Like You?
You might be just who we're looking for if you have...

  • A Bachelor's degree in Business or an equivalent combination of work experience and relevant education.
  • Five to eight years of previous business experience with a broad understanding of Herman Miller Sales- and dealer-facing applications and processes.
  • A thorough working knowledge of the Salesforce.com CRM cloud-computing platform and CRM data cleansing tools as used at Herman Miller globally.
  • Strong Data Analyst skills and an innate desire to explore (curiosity) and learn about data as it relates to our business.
  • Proficiency with spreadsheets and basic database reporting tools (such as Business Objects) and a strong attention to detail.
  • The ability to manage, organize, and prioritize multiple projects with various business partners simultaneously.
  • A strong level of written, verbal, and interpersonal skills needed to communicate information, ideas, and processes to audiences from both business and IT functional roles across the organization.
  • The ability to be a self-starter and work under minimal supervision.
  • The ability to travel as required.
  • The ability to perform all essential job functions of the position with or without accommodations.

Who We Are
At Herman Miller, our unique culture represents the collective attitudes, ideas, and experiences of the people who work here. We focus on protecting the environment, impacting our communities, exceeding the expectations of our customers through high quality products, and championing diversity in all areas of the business, and together we are on a journey toward a better world. We support the well-being of our employees in and outside of work by providing a variety of opportunities including award-winning work-life integration resources, development programs, complex health and wellness offerings, and much more.

Herman Miller is a globally recognized provider of furnishings and related technologies and services. Headquartered in West Michigan, we have relied on innovative design for over 100 years to solve problems for people wherever they work, live, learn, and heal.

Herman Miller is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

Schedule: Full-time
Employee Status: Regular
Travel: No
Shift: First
Primary Location United States-Michigan-Zeeland


  • Other / Not Specified
  • Healthcare
  • Hospitality
  • Real Estate
  • Retail / Wholesale

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CRM Business Analyst - Enterprise Systems

Herman Miller
Zeeland, MI

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Herman Miller
Zeeland, MI

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