1 day old

Customer Service for Disaster Recovery

Houston, TX
  • Job Code
Company AECOM

Job Title: Customer Service for Disaster Recovery

JobID: 23339-1206268

Location: Houston, TX, 77007, USA

Description: **Business Line** Water

**Position Title** Customer Service for Disaster Recovery

United States of America - Texas


**Job Summary**

AECOM is seeking highly qualified Customer Service Representatives to assist with processing and delivering critical services to displaced citizens who have been affected by recent flooding in the Texas region. Work will be conducted from Beaumont, TX office.

The ideal Customer Service Representative will possess the following:

+ Assists with customer inquiries and escalations

+ Assists in providing daily direction and communication to citizens regarding the program

+ Resolves customer issues, escalations, and items flagged for follow up

+ Promotes a positive work environment

+ Provides assistance to staff with customer or processing questions

+ Review applicant documentation for completeness and accuracy

+ Other duties as assigned or warranted

**Minimum Requirements**

+ High School Diploma

+ 2+ years' experience

+ Experience working in a call-center environment

+ Outstanding verbal communication skills (good phone etiquette)

+ Detail oriented, ability to multi-task, highly organized

+ Strong data entry and computer skills

+ Ability to work under stress and in moments of crisis

+ Must be flexible and can adjust to other duties of the CSR based on business needs

+ Due to the nature of the work, US Citizenship is required

**Preferred Qualifications**

+ Prior experience working on FEMA, or other disaster relief type projects

+ Fluent in Spanish, or Vietnamese

**What We Offer**

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.

**Job Category** Administrative Support / Secretarial

**Country** United States of America

**Position Status** Full-Time

**Requisition/Vacancy No.** 170702BR


  • Customer Service

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Houston, TX

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