2 days old

Operations - Senior Manager

Herman Miller
Spring Lake, NC
  • Job Code

Operations - Senior Manager-18237

Position Description:

You can make a salary. Or you can make a difference. Or you can work as an Operations - Senior Manager at Herman Miller and make both.

About this Opportunity
Our Operations Teams are responsible for all aspects of manufacturing high quality products in a timely manner to delight our customers. Operations team members play an important role in Herman Miller's success and prepare us to help people do great things. All of our team members work in clean, bright environments that make use of Lean manufacturing principles. These teams share a passion for quality and hold safety as a number one priority.

As an Operations - Senior Manager, you'll be responsible for the overall results of a multi-shift manufacturing operation. You will conduct activities to establish and achieve operational objectives in the areas of safety, quality, reliability, cost, continuous improvement, employee engagement, and talent management. You'll ensure alignment with the Operations and corporate business strategy and goals while promoting great places to work initiatives. You will oversee the development and implementation of programs and practices that ensure the successful achievement of these objectives, monitor progress through measurement systems, and ensure corrective action as needed. You'll also lead and collaborate with various functional groups, including Manufacturing, Engineering, Planning/Scheduling, Information Systems, Supply Management, and Herman Miller Performance System (HMPS) to deliver results. In addition, you will drive results and manage change through successful leadership and team development, as well as effective planning, organization, implementation, and execution.

What You'll Do
You'll have opportunities to speak up, solve problems, lead others, and be an owner every day as you work in the following areas...
  • Communications: You'll develop and lead an organizational communication plan, including setting expectations for effective information exchange in shift, MBX, plant-wide quarterly, and annual meetings.
  • Cost/Financial Management: You'll be responsible for planning and managing capital and expense dollars for the plant and driving EBITDA. You will also manage to business conditions (versus to budgets).
  • HMPS: You will champion HMPS/Lean manufacturing principles and methods to drive continuous improvement, eliminate waste, and create value for customers and shareholders. You will work with corporate resources to establish a strategic direction for the plant, design and implement action plans and initiatives, and drive results. You'll also develop and implement strategies (training and development, rewards and recognition, etc.) that build a continuous improvement culture throughout the plant.
  • Human Resources: You'll effectively plan for, lead, and develop the workforce. This includes providing appropriate staffing levels, performance management, training and development, and rewards and recognition, as well as applying policy in a manner consistent with Herman Miller values and applicable federal and state laws. You will be responsible for creating a community of engaged employees who drive improvements that better serve customers and shareholders. You'll also provide mentoring and coaching to Operations Managers and Work Team Leaders (WTLs).
  • New Product Development: You will provide leadership/oversight to the manufacturing side of new product development/introductions. You'll influence the design of new products to ensure manufacturability. You'll also oversee the development and implementation of plans that ensure systems, processes, equipment, employees, etc., are in place to successfully manufacture new products.
  • Quality: You will be responsible for the successful implementation and management of the Quality Program to ensure product quality. This includes establishing goals and measurements (e.g., PPMs, FTQ, etc.) and ensuring performance and accountability to those goals. You'll partner with Customer Service and Corporate Quality to ensure the identification of quality issues and their root causes and to design and implement solutions. You'll also interact with Design and Development to influence product development/redesign.
  • Reliability: You'll ensure that corporate on-time delivery reliability goals are achieved. This involves proactive planning and control (e.g., forecasting, capacity planning, etc.) as well as daily problem-solving (e.g., resolving issues with materials, equipment down time, etc.). You'll also ensure Operational Availability (OA) targets are achieved.
  • Safety: You will ensure a safe working environment for all employees. You'll be responsible for the overall plant safety program, including establishing and meeting annual goals and objectives, ensuring employee training and development, administering policies and procedures, and ensuring compliance with state and federal legislation.
You will also perform additional responsibilities and project assignments as requested to achieve business objectives.

Sound Like You?
You might be just who we’re looking for if you have...
  • A Bachelor's degree in Business, Operations Management, Engineering, or related areas, or equivalent experience.
  • Eight to ten years of successful management experience with a primary focus in operations and manufacturing-related processes, with four of these years at a senior level leading salaried employees.
  • A demonstrated ability to establish strategic direction and lead the development and implementation of objectives, plans, and initiatives designed to achieve that direction.
  • A demonstrated ability to successfully initiate and lead change initiatives in a manufacturing environment through an in-depth understanding and successful application of the principles of Lean manufacturing.
  • A proven understanding of business principles and dynamics with the ability to add value through successful financial management.
  • Well-developed written and verbal communication skills. You'll also need presentation skills with a demonstrated ability to successfully interact with and influence members of the Executive Leadership Team (ELT), senior leadership, and production floor employees.
  • A demonstrated ability to effectively use the office automation, communication, software, and tools currently being used in the Herman Miller office environment.
  • Demonstrated leadership competence as defined in Herman Miller's Leadership Skills and Behavior Model.
  • The ability to perform all essential job functions of the position with or without accommodations.

Who We Are
At Herman Miller, our unique culture represents the collective attitudes, ideas, and experiences of the people who work here. We focus on protecting the environment, impacting our communities, exceeding the expectations of our customers through high quality products, and championing diversity in all areas of the business, and together we are on a journey toward a better world. We support the well-being of our employees in and outside of work by providing a variety of opportunities including award-winning work-life integration resources, development programs, complex health and wellness offerings, and much more.

Herman Miller is a globally recognized provider of furnishings and related technologies and services. Headquartered in West Michigan, we have relied on innovative design for over 100 years to solve problems for people wherever they work, live, learn, and heal.

Herman Miller is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
Schedule: Full-time
Employee Status: Regular
Shift: First
Primary Location United States-Michigan-Spring Lake


  • Other / Not Specified
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Operations - Senior Manager

Herman Miller
Spring Lake, NC

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Herman Miller
Spring Lake, NC

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