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Procurement Coordinator - Dealer

Herman Miller

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Job Details

Procurement Coordinator - Dealer-16773

Position Description:

You can make a salary. Or you can make a difference. Or you can work at Workplace Resource, a Herman Miller owned dealership, as a Procurement Coordinator and make both.

About this Opportunity

The primary responsibility of the Procurement Coordinator is to provide outstanding customer care and solutions to meet or exceed client expectations. This position supports all of the order administration functions by effectively and efficiently preparing and entering orders; checking acknowledgments, updating tracking reports; scheduling and confirming deliveries; fully executing to successful completion. Serves as a key contact, providing ongoing communication and support, throughout the order fulfillment process to achieve a high level of customer satisfaction

What You'll Do
You'll have opportunities to speak up, solve problems, lead others, and be an owner every day as someone who . . .

  • Order Preparation and Management (35%-50%)
    • Reviews and proofs order for basic information (ship to, bill to, contract number, etc.), accuracy and completeness
    • Prepares, enters and transmits orders to various vendors on a daily basis
    • Checks all acknowledgments for accuracy and enters/transmits any change orders
    • Maintains Weekly Activity Report and Order Log
    • Disperses order information to appropriate internal and external personnel (sales staff, operations, customer, etc.)
    • Checks acknowledgments against order; resolves discrepancies with manufacturer and processes any changes/revisions as required  
    • Confirms order status and verifies ship date with customer and provides any additional information or clarification as needed
    • Reviews delivery and installation information from Operations and matches to order;
    Work Order Coordination (35%-50%)
    • Initiates, coordinates and oversees deliveries and small installations
    • Analyzes order requirements, details scope of work, and schedules work with installation partner for deliveries and small installations
    • Interfaces with manufacturer on order status, current lead times, specials requirements, C.O.M. requirements, etc.
    • Communicates with customer on schedule of work, site requirements and order parameters for deliveries and small installations
    • Manages manufacturer interface and shipping coordination for all work
    • Prepares work order packet and delivers packet
    • Provides schedule information to installation partner
    File Control and Order Close-Out (15%-25%)
    • Maintains work order files, ensuring file is complete and up-to-date
    • Maintains and files customer sign-offs for all assigned sales/work orders
    • Performs post-delivery follow-up, project close out and customer satisfaction (CSAT) process
    • Submit order file to Finance to invoice customer for product delivered and work performed; verifies that amounts to be invoiced matches customer’s P.O.
    • Is responsible for punch list resolution, including ordering product and initiating work orders; follows up to ensure timely completion of punch list work

Sound Like You?
You might be just who we’re looking for if you have . . .

  • A university or college degree in business or related discipline preferred
  • 2 years’ experience in customer service, project coordinator or sales support at a dealer and/or manufacturer
  • Furniture dealership experience is an asset
Key Competencies
  • A Customer First focus showing a strong commitment to customer satisfaction (external and internal customers)
  • Demonstrated strategic thinking and problem solving skills. Proven track record of anticipating future consequences, patterns and trends.
  • Strong business acumen, which includes judgment and the ability to manage human, financial and information resources effectively.
  • Ability to establish strong credibility and followership with all levels inside and outside the organization; build strong relationships across the organization as well as with strategic partners (i.e Herman Miller, vendors, customers, etc).
  • Ability to establish a common cause and a shared mindset.
  • Proven ability to work effectively in a changing, growing environment with multiple key priorities
  • Action-oriented, well organized and capable of influencing others to affect successful outcomes
  • Ability to quickly gain extensive knowledge and understanding of Workplace Resource, its products, services, business operations, as well as its industry and marketplace issues and opportunities
  • Ability to communicate with openness and transparency and at the same time respecting and understand the importance of when privacy is required in support of both employee and company confidentiality
  • Makes decisions based upon a balance of analysis, wisdom, experience, judgment and high integrity
  • Technology Proficient - adept at using Microsoft Office, Khameleon and other systems designed for the commercial furniture industry
Who We Are
At Herman Miller, our unique culture represents the collective attitudes, ideas, and experiences of the people who work here. We focus on protecting the environment, impacting our communities, exceeding the expectations of our customers through high quality products, and championing diversity in all areas of the business, and together we are on a journey toward a better world. We support the well-being of our employees in and outside of work by providing a variety of opportunities including award-winning work-life integration resources, development programs, complex health and wellness offerings, and much more.

Herman Miller is a globally recognized provider of furnishings and related technologies and services. Headquartered in West Michigan, we have relied on innovative design for over 100 years to solve problems for people wherever they work, live, learn, and heal.

Herman Miller is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.

Schedule: Full-time
Employee Status: Regular
Shift: First
Primary Location Canada-Ontario-Toronto
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