7 days old

Control Room Operator

Lansing, MI

Business Line Transportation

Position Title Control Room Operator

United States of America - Michigan


Job Summary

AECOM is seeking a Control Room Operator for a project in Lansing, MI. Operators are responsible for assessing all incoming traffic data and determining, in real-time, the content and priority of traffic reporting. They are the primary point of contact for incident management coordination. Operators provide information to the traveling public related to current travel conditions, maintain traffic interruption reports and manage incidents on the state roadways from the Michigan Department of Transportations (MDOT) Statewide Transportation Operations Center (STOC) Control Room.

Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents. Operators monitor the ATMS, check road sensor data and confirm the data using closed-circuit television (CCTV) video. Effective communication is an important part of this process as Operators maintain telephone and/or radio communications with Field Technicians, 911 Emergency Operators and public service agencies. Once assessment is complete, Operators determine the facts and severity of traffic incidents and prepare the information for dissemination to the motoring public.

In addition, Operators are responsible for the maintenance, quality, accuracy and timeliness of all information disseminated, including Dynamic Message Signs (DMS) and fax/notification messages.

Operators will be required to work weekends, major holiday, and overnight shifts as typically assigned.

Specific duties and responsibilities of all Operators include:

  • Monitor CCTV, DMS, traffic detectors, and Road Weather Information Systems cameras periodically for detection and verification of roadway incidents

  • Disseminate traffic information through multiple communication methods, including telephone, fax, E-mail, and instant messaging

  • Communicate with the Michigan State Police, MDOT personnel, regional contacts, and other public safety agencies across the state

  • Send incident notifications in real time and follow up notifications regarding incident updates and clearance

  • Log all communication into computer software

  • Check all freeway lane/ramp closure signing for construction/maintenance work

  • Coordinate lane/ramp closure requests from inside/outside customers

  • Estimate travel delays due to incidents and routine congestion

  • Review and verification of traveler information posted on MDOT public Web site and reported by media outlets.

  • Maintain DMS Message Library

  • Maintain current work orders for ITS equipment

  • Complete Shift Routine Checklist, Minor and Major Incident Checklists, and work orders when appropriate

  • Document daily activities and provide monthly summaries of activity logs, incident reporting, and other control room activity

Minimum Requirements

  • High School diploma

  • Multi-tasker

  • Keen ability to synthesize information from multiple, diverse and simultaneous inputs, including automated road sensor data, 2-way radios, CCTV cameras, and computer databases

  • An intimate knowledge of State roadways, including their alternate names, the jurisdiction they are located, where the jurisdiction changes and alternate routes when available

  • A working knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services

  • Emergency Operations Center knowledge and/or experience

  • Knowledge of personal computers and software, with a particular emphasis on Graphical User Interface applications, e.g., Microsoft Windows, MS Office etc.

  • An ability to work calmly and accurately under intense pressure

  • Michigan Drivers License in good standing

Preferred Qualifications

  • Associate's Degree

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.

NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.

Job Category Transportation Operations Management / Traffic Monitoring

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 191013BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


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Control Room Operator

Lansing, MI

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Lansing, MI

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