1 day old
2018-07-192018-08-18

Sales Operations Manager

Herman Miller
Zeeland, MI
  • Job Code
    121680

Sales Operations Manager-17581

Position Description:

You can make a salary. Or you can make a difference. Or you can work as a Sales Operations Manager at Herman Miller and make both.


About this Opportunity
As a Sales Operations Manager, you'll manage a regional sales office and provide advanced, diverse, and confidential administrative/project support for the local Sales Leadership and Sales/A D Teams. You may also have Work Team Leader responsibilities, depending on whether a Sales Operations Coordinator position is resident in the regional sales office.


What You'll Do
You'll have opportunities to speak up, solve problems, lead others, and be an owner every day as you...
  • Conduct/assist in the sales process by giving product presentations, chair demos, and tours to sales office/showroom walk-in traffic. You will coordinate all Sales Region, A D, and corporate events held in the local sales office, as well as approve and coordinate logistics for West Michigan client trips and other training sessions.
  • Develop and produce marketing and advertising tools for use by Sales Region team members. You will write/edit client materials (proposals, letters, brochures, posters, invitations, thank-you notes, holiday cards, etc.). You'll also manage the color/material/finish (CMF) inventory if the sales office is not an NDC.
  • Maintain Sales Region, corporate policy, and procedure documentation by updating employee, region, and corporate files.
  • Manage and select vendors and negotiate facility equipment purchases, leases, and maintenance contracts.
  • Manage consignment/mock-up accounts and the Loaner Chair Program.
  • Manage Time/Attendance System (TAS) records for all regional salaried employees.
  • Manage the use and maintenance of the local sales office facility by acting as a liaison with the corporate Facilities group for re-dos and tune-ups. You'll also be responsible for maintaining the appearance and upkeep of the sales office consistent with corporate standards.
  • Manage and maintain iSPOT (Herman Miller Opportunity Management System) information for the Regional Sales Team as appropriate.
  • Perform additional responsibilities as requested to achieve business objectives.
  • Prepare, maintain, and audit regional budgets (including T&E per employee). You'll also manage petty cash, verify invoices, and submit for payment.
  • Produce and update pricing signal/contracts as needed/appropriate.
  • Provide administrative support for Sales leadership by filing, mailing, scheduling team meetings/trips, managing the calendar, managing expenses, maintaining the inventory of office supplies and Sales Source materials (literature and amenities), and ensuring customer phone calls and messages are processed on a timely basis.
  • Provide backup support for the NDC Team when requested/appropriate.
  • Research and develop client/competitor information as requested.
  • Take responsibility for coordinating and referring internal sales/dealer activities and inquiries and follow-up on customer service issues, paperwork, etc. You may also act a liaison for local Sales leadership with all contacts.
  • Select, hire, train, and manage the Sales Administration staff for the Sales Region or area as appropriate/necessary.
  • Track regional/individual sales and produce regional/individual scorecard reports by managing confidential correspondence, reports, and data transmissions. You will enter and retrieve confidential sales information and gather data/report output within established reporting deadlines (forecasts, orders/shipments Business Objects, SPW, etc.).


Sound Like You?
You might be just who we’re looking for if you have...
  • An Associate's degree in Marketing, Business, or a related field, or an equivalent level of experience. A Bachelor's degree in a related field is preferred.
  • Three to five years of successful experience in a Sales support role.
  • Prior project management/planning experience with a proven ability to develop financial acumen.
  • Basic knowledge of Herman Miller products, services, and culture with a proven ability to develop a high level of Herman Miller business literacy.
  • Strong organizational and problem-solving skills as well as the ability to collaborate.
  • Excellent verbal, written, and interpersonal communication skills.
  • A professional and assertive work posture while conducting responsibilities.
  • A proven ability to work independent of immediate supervision as a self-starter with the self-confidence and ability to represent Herman Miller in a professional manner.
  • A demonstrated ability to work as a team player with a service-oriented/proactive work style.
  • The ability to work in a fast-paced, changing environment and demonstrate excellent time management skills. You'll also need the ability to work well under pressure on multiple projects simultaneously and the flexibility to shift priorities quickly.
  • A proven ability to effectively interact with and work at various levels of the organization (e.g., employees, visitors, and vendors) and develop solid working relationships with regional Sales leadership and teams.
  • The ability to be results-oriented (i.e., holding yourself accountable for results) while exhibiting a desire to achieve high levels of performance, integrity, business ethics, and confidentiality.
  • A demonstrated ability to effectively use the office automation, communication, software, and tools currently used in the Herman Miller office environment.
  • The availability to work during non-traditional hours in addition to required/normal office hours as designated for the local sales office and the willingness to travel occasionally.
  • The ability to perform all essential job functions with or without accommodations.


Who We Are
At Herman Miller, our unique culture represents the collective attitudes, ideas, and experiences of the people who work here. We focus on protecting the environment, impacting our communities, exceeding the expectations of our customers through high quality products, and championing diversity in all areas of the business, and together we are on a journey toward a better world. We support the well-being of our employees in and outside of work by providing a variety of opportunities including award-winning work-life integration resources, development programs, complex health and wellness offerings, and much more.

Herman Miller is a globally recognized provider of furnishings and related technologies and services. Headquartered in West Michigan, we have relied on innovative design for over 100 years to solve problems for people wherever they work, live, learn, and heal.


Herman Miller is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
Schedule: Full-time
Employee Status: Regular
Travel: No
Shift: First
Primary Location United States-Michigan-Zeeland

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Sales Operations Manager

Herman Miller
Zeeland, MI

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Zeeland, MI

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